SCOPE OF MANDATE
The Commission is empowered to perform functions beyond those of a Public Complaints Commission it will offer additional services in the form of mediation, advice, counseling, guidance and information. Assist people to access and use the existing institutions better as well as enjoy more effective understanding, rights and duties as citizens.
POWERS OF THE COMMSSION
The Commission is vested with the power to:
- Summon Government officials to appear before it with all required information, and grant it access to relevant documents.
- The public are mandated to respond to summon and non-compliance will be treated as prosecutable offences.
MODE OF OPERATIONS
The mode of operation of the Commission will be that of receiving and making sense of complaints from individuals or groups; sorting out such complaints, and making one or a combination of the following.
- Prepare a brief for each complaint worth the attention of the Commission
- Treat minor/straight-forward cases
- Work in partnership with existing government agency (Hisbah, Zauren Sulhu, Shari’ah Commission, Court of Law) best suited for treating the matter and follow it up until it is concluded.
- Make public – through radio and TV programme and publications – matters of public complaint amicably settled or which government has addressed; and
- Collaborate with other agencies in raising awareness and in the campaign for civility, the pursuit of due process and against corruption.