The Commission came into being on Friday, April 8 2005 through the policy statement of Kano State Government. It becomes operational in the month of August 2005 where all the four departments and the two units started their activities. However, in December 2008, the State House of Assembly enacted an enabling law that empowered the Commission to enforce sanctions and prosecute suspected offenders. This enabling law assented by the Governor had transformed the Commission into a full pledged commission.
The public Complaints and Ani-Corruption Commission is an independent institution established with a dual role of both an ombudsman and anti-corruption crusader. It has wide ranging power to inquire into complaints lodged before it by members of the public pertaining to any injustices matter against them by the state or local government councils, public organizations, individuals or groups of people and or any official of the afore mentioned bodies. The Commission therefore, upon investigation recommends appropriate remedial measures.
Even though the jurisdiction of the commission is restricted within the state, it however, receives and treated complaints from any other citizen as per as the Complainer is residing within the boundary of the state. The PCAC therefore ensures that its actions are confine within the law establishing it and act and such manner that will not result in the commitment of any act of injustice against any person resident in Kano and for that purpose shall investigate with care any matter, which appear to be unreasonable, unfair, oppressive or in consistent with the general functions of administrative organs. The PCAC’s services are rendered free of any charge to any citizen or person resident in Nigeria.
The commission entertains all forms of complaints/petitions except in the following situations:
- Matters pending before a relevant statutory organisation deemed appropriate to deal with the situation.
- Matters before any court of law
- Matters relating to anything done or purported to have been done in respect of any member of the Armed Forces of Nigeria or the Nigerian Police under the Nigerian Army Act, The Navy Act, The Airforce Act or the Police Act as the case may be, except where the case involves members of these forces and a private citizen or any organisation. All personnel of the commission are obliged to maintain official secrecy in respect of matters so designated and therefore, once a complaint is lodged, nobody will hear of it’s except the investigator and the parties involved.
ORGANISATIONAL STRUCTURE OF PUBLIC COMPLAINTS AND ANTI-CORRUPTION COMMSSION, KANO STATE
The overall mission of the Commission is to foster accountability, social justice, social cohesion and to guarantee the right of weak and vulnerable members of the society.
GENERAL FUNCTIONS OF THE COMMSSION
- Investigation and redress of complaints from the public.
- Mediation of disputes between individual members of the society as well as corporate bodies.
- Support and assistance for citizens’ rights protection through legal advice, information and assistance for accessing justice.
- Dissemination of information and raising public awareness on citizens’ rights and duties and on the legal processes for redress of complaints.
- Investigation of corrupt practices in the public and civil service in the state.
- Public Complaints & Mediation
- Right Protection & Public Awareness
- Administration & General Services
PUBLIC COMPLAINTS & MEDIATION DEPARTMENT
- To receive, investigate and decide on complaints of administrative injustice, decisions on mistakes, bias and abuse of power.
- To receive and investigate complaints of unsatisfactory conduct and inaptitude by any government official with a view to remedy the situation.
- To lunch investigation on behalf of the Commission in response to any credible information, regarding inadequacies in the function of government department, institutions and functionaries with a view to recommend reforms.
- To investigate oppressive conduct by powerful members of the society.
- To recommend corrective measure aimed at remedying administrative injustice after extensive investigation.
- To introduce necessary procedural reforms to forestall occurrence of Administrative injustices in the feature.
- To supervise compliance with administrative decisions and due process.
- To mediate between individual persons, who happen to be in dispute?
- To mediate between individuals and corporate bodies or between corporate bodies themselves for settlements of disputes and complaints.
RIGHT PROTECTION & PUBLIC AWARENESS DEPARTMENT
- To offer legal advice, information, and necessary assistance and support for accessing justice in other institutions responsible for enforcing citizens’ rights.
- To facilitate referral, including presentation, follow up and support of complaints from citizens to appropriate institutions.
- To offer financial support to deserving person(s) to enable them access justice.
- To employ ways and methods of enlightening members of the society on their rights and how to facilitate, use and protect it.
- To enlighten the public on available opportunities and processes for redress of grievances and complaints.
- To guarantee the rights of weak and vulnerable members of the society through counseling, guidance and support.
- To publicize the activities of the Commission.
- To liaise with other statutory bodies responsible for Women’s Right Advancement and Protection Alternative (WRAPA), National Human Rights Commission, other Non-Government Organizations (NGO’s).
- To investigate any allegation of corrupt practices against any civil or public servant in the service of the State and prosecute the accused on the advice of the Attorney – General of the State.
- To minor and inquire into any case of suspected corrupt practices in the public service of the state.
- To receive and inquire into any allegation of corruption concerning any public officer.
- To seek information from other public officers and the general public regarding any case of corrupt practices reported to it.
- To monitor proper handling of all Government moveable and immovable properties.
- To investigate any allegation of improper or non-performance of any Government contract with a view to advice Government on the necessary administrative and legal action.
- To liaise with other statutory bodies responsible of anticorruption and moral regeneration. i.e. the Economic and Financial Crimes Commission (EFCC) and Independent Corrupt Practices Commission (ICPC).
SCOPE OF MANDATE
The Commission is empowered to perform functions beyond those of a Public Complaints Commission it will offer additional services in the form of mediation, advice, counseling, guidance and information. Assist people to access and use the existing institutions better as well as enjoy more effective understanding, rights and duties as citizens.
POWERS OF THE COMMSSION
The Commission is vested with the power to:
- Summon Government officials to appear before it with all required information, and grant it access to relevant documents.
- The public are mandated to respond to summon and non-compliance will be treated as prosecutable offences.
MODE OF OPERATIONS
The mode of operation of the Commission will be that of receiving and making sense of complaints from individuals or groups; sorting out such complaints, and making one or a combination of the following.
- Prepare a brief for each complaint worth the attention of the Commission
- Treat minor/straight-forward cases
- Work in partnership with existing government agency (Hisbah, Zauren Sulhu, Shari’ah Commission, Court of Law) best suited for treating the matter and follow it up until it is concluded.
- Make public – through radio and TV programme and publications – matters of public complaint amicably settled or which government has addressed; and
- Collaborate with other agencies in raising awareness and in the campaign for civility, the pursuit of due process and against corruption.
- Ministry Of Justice
- Kano State Judiciary (Shari’ah Court Of Justice)
- Commission Of Societal Re-Orientation
- Legal Aid Council
- The Nigerian Police Force, Kano State Command
- The State Security Service
- Kano State Hisbah Board
- Kano State Shari’ah Commission
- State Project Monitoring Bureau
- Department Of Special Services, Cabinet Office.
- Public Complaints Commission
- Federal Character Commission
- National Human Right Commission
- Women’s Rights Advancement And Protection Agency (WRAPA)
- Independent Corrupt Practices Commission (ICPC)
- Economic And Financial Crimes Commission
- Code Of Conduct Bureau.